50,000 missed appointments cost Walsall Manor millions

Almost 50,000 appointments were missed by patients in just 12 months costing millions of pounds according to cash-strapped bosses at Walsall Manor.

Thousands of outpatients failed to turn up at the hospital and sessions at community clinics wasting time and resources at the under-pressure trust.

Hospital chiefs have admitted though that some of those who didn’t arrive hadn’t been able to get through on an outpatients appointment line to cancel.

Ian Baines, director of finance and performance at Walsall Healthcare NHS Trust said: “It is always frustrating when patients do not arrive for their scheduled appointments.

“Obviously, this does have financial implications for the trust but more importantly, the appointment could have been used by another patient, had notice of cancellation been given.

“However, we are also aware that patients have been experiencing problems getting through on our outpatients appointments line and we are currently working hard to fix this.

“We hope that this will help to alleviate some the missed appointments which could have been avoided”

Full story here via Express & Star